All companies face the challenges of digital transformation, regardless of industry. The Internet has permeated all company areas, including marketing strategies, sales channels, and product and service development methods. One aspect that must be addressed is creating a challenging IT team. This means finding the best people in the market and defining what positions need to be filled, what roles and responsibilities each employee will have, and what the work process will be like.
Also, remember that the younger generation no longer cares about a good salary; they want something more. They want to feel that they are part of what is essential and that the company is part of their personal growth. Therefore, it is critical to the recruitment process to articulate the mission and vision of the company, its values, and real opportunities for professional development.
These are critical positions for a great IT team responsible for a company’s digital transformation.
IT Manager
Regardless of the company’s title or organizational structure, it needs leaders at the forefront of all technological changes. This person needs technical skills and strategy, execution, and negotiation skills to work with heads of other areas, such as finance and sales. Remember that all change has an initial resistance. Bottom line: This director must have direct communication with General Manager and the ability to make decisions autonomously.
Technical Manager
This is the right hand of the IT Director and is responsible for executing all the steps defined in the Digital Transformation Plan daily. They must not only be an expert in software and hardware but also meticulous and agile, always attentive to new trends and market developments. You will also need talent management skills, as you will be responsible for the rest of the team members.
Technicians and Developers
The dilemma of these employees will depend on the nature of the business, the scope of your turnaround, and the activities involved. For instance, if you’re working on the company’s e-commerce site, then you’re going to be short of anyone who’s in charge of the hardware (e.g., the back-and-forth equipment and servers); another individual to take care of everything to do with software programs, antivirus and connections; and one or more developers, responsible for programming and the site’s front-end.
UI and UX designer
This is a crucial factor in the success of digital transformation but needs to be noticed in small and medium-sized companies for budgetary reasons. In the case of UI (User Interface) design, it is necessary to work on the best interface or visual interactions of the website users (e.g., main menu or buttons). UX (User Experience) design comes later and deals with the user’s experience when using the website (e.g., the speed at which they find it, the contact information, or the number of clicks they have to make to purchase).
IT team process
IT teams do not use a standard set of processes because they may have different tasks requiring other methods. A company may also define corporate standards that all IT teams must follow. For example, to ensure centralized decision-making, portfolio management, risk management, information security, and security service capabilities.
The most important thing for an IT team is to establish and define a set of processes that guide the activities of its members and ensure that the team’s resources are used effectively and efficiently. There are three standard IT processes that most teams use as a starting point for developing their processes and with which every IT professional should be familiar.
